The 3×8 Follow Up Rule in Sales

3x8 ruleThe 3×8 Follow Up Rule in Sales

Last year I bought a new car. During the selling process I was talking to two car dealers. I wanted to buy a car from a fellow  I had previously done business. He had done a fine  job and was a credible trusted seller.   I was sending both dealers  emails to get the best price, yet the seller  I had done business in the past, was slow to  respond.  The other  dealer was constantly following up, giving me information I requested and asking me to visit for a test drive. I appreciated his  efforts.  He had a lot of hustle. So much so I felt compelled to visited him  and that very evening and he  sold me a car. This was the 3×8 follow up rule in action.

The ability to follow up in a timely manner is critical for sales  success.  It’s often difficult for non-sellers to stay on track and keep up the momentum.   To keep the 3×8 rule  simple you only need to follow two guides:

  1. Always follow up at least 8 times, if not more,  before giving up.  People are busy.  This is the advice of Steve Schiffman shared in  Episode 8 of Sales Babble.
  2. Always follow up with a prospective customer every three days (great advice from Thomas Ellis in an upcoming Sales Babble interview)

Each follow up call should be a conversation, uncovering the needs and desires of the prospect. The opportunity you’re working  may take awhile to close, or on the other hand,  they buyer may want to make a decision quickly. Its important to not make any assumptions. Now put the 3×8 follow up rule into action.

Follow up quickly and follow up often.

Would you like to win a copy of Profit Heroes by Bob Rickert?   Enter your name and mailing address(any where in the world, I’ll pick up the postage)  below by June 23rd 2014 to  place your name in a raffle  to be  announced on Tuesday June 24th. This is a great book and that any small business professional or seller will find of value. It’s practical, pragmatic and fun to read. No kidding!

Enter today by filling out the form here.

SB013 | Winning Customers by Building Profits, an interview with Bob Rickert

Bob rickertIn this episode we interview the author of the book Profit Heroes by Bob Rickert. In his book Bob tells a fascinating tale of two sales rep who both vie for the same deal. In the both cases the two characters in the book are true sales professionals. But like in any competition there are winners and losers. Bob will explain the context and insight to explain why the deal went in the direction it did. And sum it up in with one word, it’s PROFIT.

Bob Rickert is an expert sales coach on breakthrough strategies for winning customers and building profits.

Right-click here to download the MP3
In This Episode
In this podcast we talk about how you need to view a customers business from their perspective :

  • How to quickly understand a prospective client via social media
  • If you understand a company’s financials, you can uncover their needs
  • The need to find out the decision making process
  • Honoring the competition
  • Connect their issues to your companies products and services
  • Companies are continuing to minimize costs to drive profit
  • Product differentiation is not enough, you must show how it impact their business
  • The best way to influence the buying decision is to have positive impact on profit
  • Customers love to talk about their business

Items of Interest
This episode mentioned the following resources:

Breakthrough
Consider one of the leads you are working now and answer the following questions:

  • My prospective customer makes/provides __________________ for their customers such as _________________
  • My prospective customer is profitable………
  • The greatest struggle my prospective customer has………
  • My prospective customers would be highly successful if ………..
  • My company can provide ________________ that would increase my prospective customer’s profit

Click here to subscribe to SalesBabble.com
What do you think?

Would you like to win a copy of Profit Heroes by Bob Rickert? If so email me at pathelmers @ salesbabble.com by June 23rd 2014, I’ll place you name in a raffle and I will announce on Tuesday June 24th. This is a great book and that any small business professional or seller will find of value. It’s practical, pragmatic and fun to read. No kidding.

You can also enter by clicking here

Did you enjoy this episode? If you’re on this page I’m assuming yes!
I want to make sure I get as many people introduced to this great content as I can. So I would really appreciate it if you could help me with a review on iTunes. It takes just a few minutes and it would really mean a lot to me.

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How To Stem a Bad Case of Show Up and Throw Up in Sales

Fire HosePumped up with enthusiasm, all too often sellers share everything and anything to prospective clients at the first meeting. Overwhelmed by a fire hose of information, buyers immediately regret inviting the seller to the meeting. In this situation the deal is  dead on arrival due to a bad case of  “Show Up and Throw Up”.

Professional sellers take the lead in another manner. Expert sellers begin by asking a question.

Asking a question  stimulates the client’s thinking and it creates an opportunity for the seller to listen. By questioning, you can understand their lives,  desires,  fears and the direction  they hope to take their business. With each answer , the seller continues to seek and know, what the buyer seeks and  knows. They dig and dig until they  understand the core of their concern. The prospective client’s issues and concerns may include  profit, quality, service, or cost.  But no matter how they answer the question, their answers  create the frame for the seller’s pitch.

You can do the same.

By walking in the buyers  shoes, listening without judging nor presupposing that you have exactly what they need, you  build credibility and trust. In this space you can market the buyer with relevant products and services by using  their own words.  By taking a consultative role, opportunities will arise. And if all goes well, you will be able to provide products and services that meet their needs.

In many ways this is a process of qualifying a customer.  Let me explain here.

20 Minutes To A Performance Seller and  interview with  Rick Day #12

1b71d06How To Be A Performance Seller

In this episode we talk about performance selling with Rick Day, an entrepreneur with over 25 years of starting, growing, and selling businesses.  From meager beginnings, Rick spent 5 years in the Navy, put himself through college, and became an entrepreneur.  Now at age 50, he’s a semi-retired investor, coach, blogger, and podcaster with practical business advice that works!

Right-click here to download the MP3

In This Episode

Rick defines the four ways performance sellers can grow revenue:

  • Keep selling existing products to existing customers (1x cost)
  • Sell new products to existing customers (3x cost)
  • Sell existing products to new customers (7x cost)
  • Sell new products to new customers (12x cost)

Set your expectations when growing your business and leverage your existing clients as best as possible.

Items of Interest

I highly recommend following Rick:

Rick also mentioned a number of tools:

  • Aweber email tool  (so do I and this is an affiliate link)
  • Hootsuite (so do I and this is free)

Lastly he recommended a book I’ve not read:

Robert Shook – Hardball Selling: How to Turn the Pressure on, without Turning Your Customer Off

Breakthrough

Take a moment and reflect on his advice:

  • Keep adding  to your tool belt and learn how to address different types of clients
  • Read voraciously and copy the habits of the best authors
  • Develop your own personal sales process, measure that process and continually improve it
  • Make sure to carve out time for  prospecting.

We also had a great moment where Rick shared an example where a sales candidate. I mentioned a similar tactic in the blog post All Job Hunters Are Sellers

Announcing the Selling Secrets for Non-Sellers Workshop!

We’re  offering a live workshop to teach selling secrets to non-sellers on on Thursday,  June 26 at the IIT Rice Campus in Wheaton IL… Just west of Chicago.  It’s all about learning  a selling style that fits your personality and works.

The Sales Babble Workshop  is  a terrific  opportunity for sales professionals  to learn strategic selling styles in an interactive forum. Thid in-person  workshop  promises to provide actionable scripts, processes and practice that can be applied  the very next day –   or your money back!

Your resistance to selling  will be directly addressed. You will learn that sales is not about pushing customers to buy,  but instead a process of discovering and serving the customer’s needs and desires.

Click here to register  on Eventbrite

Did you enjoy this episode?  If you’re on this page I’m assuming yes!

Please help me  get as many people introduced to this great content as possible.   I  would really appreciate  it if you  could help  me with a review on iTunes. It takes just a few minutes  and it  would really help get the word out.

Click here for directions to provide a review in iTunes.

Four Ways To Stay Ahead of the Competition

Football SoccerIt’s easy to slack off when your business has been successful.  For some sales professionals, new business becomes a process of order taking: What color would you like? How many would you prefer this week? Would you like us to include a set of steak knives with that order?

Yet this stage of your business might be the beginning of the end.  In a world of constant evolution and increased competition, it’s imperative to stay awake to the marketplace.  To quote Heraclitus “The only thing that remains the same is change”.    The easy flow of leads you have now, could dry up quickly.  It’s best to have a “heads up” before that happens.

To stay awake to the marketplace, here are four things sellers should consider to stay ahead:

  1. Consistently assess the competition. Never underestimate their abilities, acknowledge their weaknesses, yet focus on their strengths.
  2. Plug into social media and be on the look-out for emerging new players.  Subscribe to industry blogs, competitive websites,  thought leaders on Twitter.
  3. Listen deeply to your existing clients to listen for needs, desires and gossip. They have a network that you can leverage vicariously.
  4. Look for opportunities and gaps not being filled. Again your existing clients are a fountain of ideas. Many may be hair-brained, but a survey of many clients can extract a few superb ideas.

With the right mindset, you stay awake to reality.  Thinking of the competition as evil  or wrong,  goes nowhere.  Business is a constant game of competition , and any team can win on any day. But by being awake to the winds of the marketplace and  impending threats,  can be addressed before it’s too late.

Next month I’m offering a live workshop on sales.  Click here to read the description and see if you or someone in your network might find value.  The workshop is called Selling Secrets for Non-Sellers: Learn a selling style that fits your personality and works. 

The Non-Sellers Blueprint, Email Marketing Tips with Neil Kristianson #11

We train coach consult and teach a selling style that fits your personality and works.

 

iTunes Art WorkV2Email Marketing Tips

In this episode we  interview Neil Kristianson who shares the journey he made from being an order taker, to a salesman. When the  home remodeling market crashed,  the rise in competition motivated Neil to create new processes that build trust with prospective clients via email auto-responders. Today we learn the blueprint he used to grow his business.

Neil is an email marketing specialist, certified business coach, music marketing producer and entrepreneur. This is the first time we have a guest join us in the Sales Babble Studio and you’ll find it unusually relaxed and fun.

Right-click here to download the MP3

In This Episode

… we talk about :

  • How to use email  marketing to generate leads for sales
  • The importance of being honest with problems and how it adds credibility
  • The power of using a series of emails  to nurture trust
  • How Neil used a Sales Warming Kit to engage clients and prepare them for the sales call.

Items of Interest

This episode mentioned  the following resources:

Breakthrough

Neil recommended three pieces of advise:

  1. Build an email list!  Nurture leads over a long time.
  2. Get clear about what you’re selling – Ask the question “Are you sure what you  think is important is the same thing your prospective customers think is important?”
  3. Be yourself. Know your strengths and weaknesses.  Don’t be something you’re not. Be you.

Announcing the Selling Secrets for Non-Sellers Workshop!

We’re  offering a live workshop to teach selling secrets to non-sellers on on Thursday,  June 26 at the IIT Rice Campus in Wheaton IL… Just west of Chicago.  It’s all about learning  a selling style that fits your personality and works.

The Sales Babble Workshop  is  a terrific  opportunity for sales professionals  to learn strategic selling styles in an interactive forum. Thid in-person  workshop  promises to provide actionable scripts, processes and practice that can be applied  the very next day –   or your money back!

Your resistance to selling  will be directly addressed. You will learn that sales is not about pushing customers to buy,  but instead a process of discovering and serving the customer’s needs and desires.

Click here to register  on Eventbrite

What The Sport Of Fishing Can Teach Sales Professionals

FisherLadyTrying to control the mind of the buyer is like taking hold of a wet fish. The harder you squeeze it, the more likely it will wriggle free. In traditional sales are there tricks and mind games that sales professional play to “manipulate” the buyer into submitting.  Fancy closing techniques that supposedly get prospective clients to say “yes” before they know what hit them.  This is a fools errand.

Know this: you  can’t bully people into buying. With the onset of the internet, prospective clients are well versed on the options and choices. In fact there,  is too much choice. Buyers are looking for a coach, an expert in a field to help guide their purchasing experience. This is the mindset of the savvy sales professional.

Like the  fisherman,  be patient. Listen for their needs and take good notes. If you can serve their needs, you will build credibility. With trust comes business, with trust come  loyal customers.

 

 

 

 

SB010 | PAR A Recipe for Heating Up Your Sales, An Interview with Mike Cooper

We train coach consult and teach a selling style that fits your personality and works.

iTunes Art WorkV2In this episode we  interview Mike Cooper Vice President of the Sales Kitchen. In it we focus on the high payoff activities and indicators that will ensure success in your sales: PAR a recipe for heating up your sales! Right-click here to download the MP3

In This Episode

PAR is  a  process Mike teaches to organize  selling.  PAR is an acronym  for:

  • Planning
  • Accountability
  • Results

The way Mike explains it …    Planning + Accountability = Results

Mike recommends that sellers find  high payoff activities in  sales, the things that go into planning and accountability.  If you move your concerns away from the anxiety of making results and  instead place energy on the things that generate results, success is guaranteed.

Items of Interest

This episode mentioned  the following resources:

Breakthrough

Take a moment and reflect on the two ways to grow revenue::

  1. Get more customers
  2. Get your current customers to buy more stuff

It’s easy  to get distracted in sales,  but planning  can keep you on course.  As Mike said,  if you work the activities  and review your efforts, the results will come. Click here to subscribe to SalesBabble.com

What do you think?

Did you enjoy this episode?  If you’re on this page I’m assuming yes! Please help me  get as many people introduced to this great content as possible.   I  would really appreciate  it if you  could help  me with a review on iTunes. It takes just a few minutes  and it  would really help get the word out. Click here for directions to provide a review in iTunes.

All Job Hunters Are Sellers

Looking for WorkThe most recent jobs report was somewhat positive last week but it’s little solace for the unemployed. Not so long ago  they were a valued contributor to corporate America. They made a good living, they had prestige, they had a strong sense of self-worth with rewarding work. There was a clear path towards success and promotion.  They worked hard, showed up each day, followed the rules, did their  job and despite a bit of complaining in the lunch room, they were a solid loyal employee.  Times were good.

But then the rules changed, the economy soured, customers became fickle, management stumbled, and they  were out of a job.  Automation, globalization, commoditization, and social media have been significant game changers.  And the working world, as we know it, is gone.

Now they’re on the hamster wheel of HR, endlessly submitting resume after resume into a deep black hole that is neither encouraging nor helpful. And it’s little wonder employers are overwhelmed by the fire hose of applications from candidates, applying for everything and anything using keywords to wriggle through the resume filters like salmon swimming upstream.

So it begs the question, how can a candidate stand out? How can they  differentiate from the competition? What will it take for their  next employer to say “We would like to offer you a position”.

Selling You

If you’re looking for a job, you’re in sales! And what’s the product? You!

And who better to sell you, than you?  You know the product better than anyone else in the world. You know the skills and history of the product, the examples where you’ve gone the extra mile to delight the customer, where you’ve reached deep and with grit and tenacity and achieved success.

You know you. And now that you’ve decided to look for work, you’ve become a saleswoman or salesman. Congratulations.

You’re in sales, and as a sales professional, it’s important to take a sales approach when job hunting. What’s the sales process? Prospecting, Qualifying, Advancing, and  Closing.

Let’s first consider the target market. What are employers  looking for:

  • People who show up for work.
  • People with initiative.
  • People who are smart.
  • People who are competitive.
  • People who follow directions with an attention to detail.
  • People who are here to help.
  • People when you give them a job, it can be considered done.

Your task is to not just tell them you’re great, but to show them you’re great.  This is where the sales process can help.

Prospecting and Qualifying

Each sale is a process, a series of steps that have an order and progression.  The first sales steps are to find qualified employers who desire the skills, you have honed in your career.

  1. Find 50 companies that you believe would appreciate your talents.
  2. Research the executives. It’s easier to connect with small and midsize companies.
  3. If you can’t find the executive, find the HR director.
  4. They may be hiring, they may not. It doesn’t matter. Submit your resume; make sure it has key words for skills, certifications, and education they value.
  5. Two days later cold call them.  “Hi I’m Pat, I understand you may be hiring for JOB POSITION and I believe I can help. Do you have a moment to chat on Wednesday? My number is 630.768.3134.”
  6. If you get them on the phone your goal is set an appointment and fast track your resume. If you get voicemail leave a message saying exactly the same script. If you get a receptionist treat them as if they are the boss with the goal of finding out if indeed they are hiring. Ask for advice on what you should do.  People are surprisingly helpful when asked nicely.
  7. If they don’t get back to you (which will happen most the time) keep calling, every three days, leaving a different message each time. Slowly share and differentiate yourself from the rest. It takes 8 times on average to connect.

Don’t feel like you’re bothering them, because you’re actually here to help!  Take the mindset that this is an opportunity to demonstrate initiative, tenacity, fearlessness and a deep desire to help solve their problems.  In sales you will face an ocean of rejection so when you expect loss, it’s much easier to deal with the emotional toll.  Selling is hard work, but that’s the profession you’ve chosen once you’ve decided to seek employment.

Advance the Sale

When you get an appointment, be it either a phone call or a meeting, it’s critical you get the employer to talk about their business struggles, hopes, and fears. Problem identification is the most critical skill executives seek. If you’re doing all the talking, you’re not demonstrating your skill of walking in their shoes, identifying with their pains, and  offering solutions (e.g. hiring you) to those issues.

Advancing a sale is the process of getting a deal closer and closer to a win.  Each interaction with prospective employers should move the sale forward. Even a little bit of movement are good vs no change.

At sometime during the conversation the employer will ask if you have any questions. To advance the sale:

  1. Ask the question “What does it take to be a successful JOB POSITION here at XYZ Company?”
  2. Collect the list of skills and attributes THEY value. Keep saying “What else?” until they have no more items.
  3. Walk through the list and share concrete examples where you’ve done this in the past.

Close the Sale

Closing is very difficult for those  new to sales. It opens up the door to be rejected.  However  if you’ve followed the process up to now, you’ve made a strong case that you’re a terrific match. The best way to uncover other  hidden barriers is to ask for the job:

  1. Close the deal.  Once you’ve covered the list say “From what I’ve shared,  do you believe I have the skills to be successful in this position?”  If they say yes, that’s great.  Otherwise ask them “Why?”  Most likely they will add new items on the list. Go back to advancing the sale. Repeat the process and once all issues have been addressed.
  2. Say “Now do you believe I have the skills to be successful in this position?”  If not,  repeat the process until they say “YES”. 
  3. The next  question is very difficult for non-sellers, “What are the barriers to having me start this position in two weeks?”    If you’ve done your job well  they will give you an offer. Congratulations!
  4. However, they may say they have concerns that have not  been discussed. Collect the issues and repeat the process above. It may become apparent that you don’t have the skills they’re  looking for, you’re not a match.   But more likely they may say they have scheduled other candidate interviews. In this situation they can’t give you a decision at this time. Ask when it would be a good time to follow up. Make sure you follow up within 1 week and keep proving you would become a great contributor to their organization.

Again as you proceed down the sales process it may become clear you’re not qualified. Not everyone is qualified for every position.  Job hunting and job placement is a process of matchmaking.   You must be a good match for the employer, and the employer must be a good match for you.  Throughout this process you will find what it’s like working for the company. You may find they are disrespectful, confused, disorganized with little focus.   You don’t want to work them!  Better to find out now then later.

Selling takes work. But it can be very rewarding. By taking the view that all job hunters are sellers, you will take control of the hiring process and achieve success.

Go sell!

PS. Click here for  a quick Infographic on the 6 Simple Steps of Sales.

SB 009 |  Creating a Powerful Brand,  An Interview with Arfan Qureshi

We train coach consult and teach a selling style that fits your personality and works.

iTunes Art WorkV2Apple Coke  Google Southwest Airlines, Disney …..

Powerful branding creates great opportunities for businesses and today we will talk about why you should be  branding yourself and how you can brand your business.

Arfan Qureshi, is the founder of LionSage, an online resource dedicated to helping young professionals build a powerful, professional brand. Arfan  has done consulting worldwide diagnosing, designing, delivering, and assessing  organizational needs for the Learning and Development of employees.

Right-click here to download the MP3

In This Episode

In this podcast we talk about the

  • What is your businesses unfair advantage?  What separates you from the rest?
  • Do you fully leverage your unfair advantage? Do you use it like a knife to cut through the noise?
  • How can you serve the market place better than your competition?
  • Have you taken the time to understand your markets pain points and aspirations?

Items of Interest

In this podcast we mentioned  the following resources:

Breakthrough

Take a moment and reflect on::

  1. If you don’t take control of your brand, someone will
  2. Understand what you stand for, who you are serving,
  3. There is freedom in not caring.

Consider your unfair advantage, how you excel serving your clients over the competition, as well as your market knowledge and then ask, are you prepared and leveraging your skill and expertise?  If no, you have some work to do!

Help Us Out

Did you enjoy this episode?  If you’re on this page I’m assuming yes!

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and follow us on Twitter @pathelmers


And oh yeah… please give  us a review  on iTunes.