The Origin of the Tao of Sales Babble #438

The Origin of the Tao of Sales Babble #438


Today we’re going to talk about the Tao of Sales Babble and how it sprang from the Tao Te Ching of Sales blog. If you’re new to this podcast, each week we take a concept in selling and look at it from a Taoist point of view with a poem, a vignette, and then a quote with advice on how you can apply this wisdom to your business. Sounds like crazy talk, right? 

Today I’d like to take a time out and  to share the origins of Sales Babble and what I’m trying to do here on the podcast and why I’m solely focused a Taoist approach to selling and how the heck we all ended up in the place! 

Today’s Chapter: Tao of Sales Babble

I’ve been podcasting about sales for quite some time, interviewing sales experts mostly in the B2B space. I come from tech sales and love that topic and really enjoy the process and the challenges of enterprise sales.  I had a lot of great times with the podcast but after 7 years I felt like I was getting stale. So I decided to change things up, by going backwards. 

So what do I mean by that?

Let’s rewind 10 years ago when I started a blog called the Tao Te Ching of Sales.  It was based on the idea of wu-wei, or in English, “effortless action”, like when things happen naturally and events just fall into place. For example it’s masterful selling when a buyer gets so excited about your product, they talk themselves into it and all you do is smile. That’s the best. The blog was based on the writings of Lao Tze, a Chinese philosopher who authored a book called the Tao Te Ching 2600 years ago. His book is the second most translated book in the world secondly only to the Bible. To say I’ve been highly influenced by this book is an understatement!  

The first time I was exposed to the idea of Taoism and business was when I was a new manager in the telecom industry. I was reading a business magazine that provided advice for managers. Being a new boss I was hungry for managerial advice.  I was so impressed by the article I cut it out and posted it on the wall of my desk. I’ve had many desks since that day, but I still have the article.  

This is the complete article::

Lead From Behind

The philosopher Lao-Tze suggested that “to lead the people, walk behind them.” and “when the best leader’s work is done, the people say, ‘We did it ourselves,’” In creating this atmosphere, I convey the image of being a shadow figure in the background who really does not do very much.  Nevertheless, I have found it is the best way to manage. Management, like mass transit, is only noticed when it is bad!

 – Everett T. Suters  Wall Street Journal December 20, 1985

 

I took advice from this one little article to heart and it was noticed on my team.  One day Serge asked me why I wouldn’t tell him in detail what to do and I why I wanted him to come up with solutions. I showed Him the article and he smiled, nodded and said oh now I understand. Back in those day empowering your employees was a new idea and I had no interest in being a micromanager. I hated working for people like that nor was it my natural compulsion. A Taoist approach made a lot more sense. 

So when I moved from engineering into sales, I took the Tao with me and applied it in all I did. I was so successful with this approach I wanted to share what I had learned with the world. Blogging was very hot in those days so I started one called the Tao Te Ching of Sales and I wrote three times a week on the topic. Each post  took one of Lao Tzu’s chapters and framed it in a selling context. 

The Master’s power is like this
He lets all things come and go
Effortlessly, without desire.

He never expects results,
Thus he is never disappointed.

He is never disappointed;
Thus his spirit never grows old. 

I love this. Such wisdom can applied many ways in life. For my  blog I would then place the message in a selling context. It goes like this…

The Master Sellers lets business  come and go,
They know they can’t close all sales,
Thus they are never disappointed when deals are lost.

Because they’re never disappointed,
They are forever excited to work on the next opportunity. 

That’s a good example of how the Tao Te Ching of Sales works.  I wrote this blog for maybe 18 months and by then had said all there was to say. I also thought my chapters were too esoteric for the average seller, nobody was really reading it and I didn’t know enough about marketing and social media to get it out into the world. Instead I  pivoted to starting a podcast on non-selling selling and we called it Sales Babble. The Tao Te Ching of Sales was then set aside. 

This podcast has been a great opportunity to grow my sales skills and meet a bunch of great experts in sales but as I mentioned it was last fall I had had enough. I was ready to pause the podcast and move on to my other adventures.   But surprisingly, something happened that was very wu wei. 

Get this, 

A sponsor reached out to me and asked if they could return. It was a lot of money and I hated to turn them down. I took it as a sign to continue the podcast, but reinvent it by going back to my earlier blog. I was concerned that I would lose listeners. Sales babblers  were used to hearing a 30 minutes interview, would they accept a 6 minute episode?  I wasn’t sure but  I took a chance and switched simply because I need to grow. It was a bold step and to my surprise, grow it did. 

It took 5 months but I’ve been able to double my audience! This was not the goal! My goal was to do something interesting. My goal was to use the podcast to help write the book I’ve always wanted to write.. And by adding the vignettes with Pat, Chris and Lee it has brought a broader dimension to the podcast with a practical example the listener can identify with and apply in their own professional life. 

And that’s my story and why we are here. I hope you’ve found this week interesting and it provides some answers on what we’re trying to do and what you can expect for the next year. We have many chapters to go. 

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How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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What Bartenders and Therapists Can Teach Sales People #437

What Bartenders and Therapists Can Teach Sales People #437


A research study at West Virginia university studied bartenders to “elucidate how bartenders define themselves, their work, and their occupation as a whole. “ Of course the craft of making cocktails was of high concern but so was customer service skills, time management, memory and situational awareness. Skilled  bartenders are great listeners which in turn  build trust and loyalty with patrons. Just like therapists, they display empathy.  The same is true for sellers. How?  Let’s listen and find out what therapists can teach sales people.

Today’s Chapter: Understand Before Being Understood

The Master Seller listens first
to understand
Before being understood.

By asking,
They receive
Creating opportunities.
Both bartender and psychologist
The Master Seller listens.

Today’s Story

Chris had worked on the new product presentation for a week and was excited to get it front of a prospective client. The day came when Pat and Chris sat at the front of the conference table, excited to share with the prospects. But Chris was surprised that’s not what happened. 

Pat kicked off the meeting by thanking the audience for taking time to meet, but then asked them to restate what they are looking to get out of the meeting. Chris was surprised since they had already covered that on a phone call a couple weeks ago. Pat went on to ask about their challenges, struggles, things they tried in the past, frustrations the team was experiencing, lost revenue and lost time to market. This went on for 40 minutes. When it came time to share their solution. They went directly to the 7th slide page, talked for 10 minutes and by the end of the conversation they agreed to take the next steps to start a pilot test project. Good news.

Afterwards Chris goes to Pat “But we never even showed them the presentation?” “True” said Pat, “but great sellers listen first to understand before pitching a solution. We did that, they appreciated it, and that’s how we got the sale to advance. Sometimes all a customer is looking for is a therapist. We gave them what they wanted.”

Take Action Quote

The stoic philosopher Epictetus said ‘We have two ears and one mouth so that we can listen twice as much as we speak.’  This is even more true for sales professionals. The best way to know what a buyer is thinking is to ask them. Most people will tell you everything about the troubles in their lives if you’re willing to listen. To know what a buyer wants is the key to framing your products and services when you present. Stop guessing what people want and assuming you have the solution to all life’s problems. Instead be the bartender and ask “How’s it going?”

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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The Perfect Sales Apology #436

The Perfect Sales Apology #436


Have you ever wronged someone but struggled to say your sorry in a way that prompted forgiveness from the person you wronged? Have you had that happen to you in business? Without doubt I’m certain you have!  Because we all make mistakes. We all do things that benefit us more than others. This is the human experience. But far too often our egos get in the way and we refuse to admit we’re wrong. Or if we do, we layer on excuses to make us feel better but it does nothing to further forgiveness. What can we do, to make wrongs right? This is the topic for today, the perfect sales apology.

Today’s Chapter: Time To Quit Selling

I was wrong
Completely wrong.
At the time I had my reasons
But it doesn’t change the fact
I was wrong.

How can I make this right?

Today’s Story

The company screwed up and Chris was the first to learn it. The customer had gone ballistic and was threatening to yank the contract. There was a flurry of calls and the entire weekend was devoted to solving the issue. Chris was innocent and had nothing to do with the misstep. It was all on customer service who dropped the ball, creating a devastating situation. This was the first time Chris had experienced something like this. It was such a debacle. 

But Pat put Chris at ease.“I know it’s not your fault, it’s the company’s fault. But since you have the relationship with the customer it falls on you to apologize. And there is only one way to do this – fully take responsibility.”

“I guess I can see that,” said Chris. “I guess it makes sense for me to talk to them. But what should I say?”

“Tell them it’s all on us” replied Pat “Tell them we completely missed the mark. Make sure they know they have every right to be angry with us. We were wrong and we want to make things right for them. Ask them what it will take to fix this. We need to keep them as a customer and make sure other customers don’t catch wind. We’re going to do what it takes to fix this. And when this is all done, put processes in place so it never happens again.”

Take Action Quote

I recall one time I had a customer who was constantly complaining our system was not working right yet we couldn’t see any issues on our end. After going back and forth for two weeks one of the engineers discovered there was an odd instance that only affected THAT customer. It was devastating and I apologized profusely and to make it right, gave them an entire year of service for free in hopes that come time to renewal it would all be forgotten. It worked! But at the time it was an extremely painful experience. By taking full responsibility, we retained a client. 

Ben Franklin wrote “Never ruin an apology with an excuse”.  When people are wronged they want to be heard and acknowledged.. A sincere and full apology can quickly diffuse a bad situation. It’s the only way to move forward.

Lastly, like I said  I use this apology in business, but it also works in your personal life. Self righteousness gets you nowhere. We all make mistakes. Own it and use this apology to make it right.   Good luck.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How To Know When It’s Time to Quit Selling #435

How To Know When It’s Time to Quit Selling #435


When it comes to selling, one of the biggest problems sellers face is following up. Too often sellers don’t call, email or message prospects enough times to catch their attention. But how do you know when too much follow up, is too much? Especially in the case of a deal you really really want. But no matter what you do, you can’t bring the deal home. That’s the topic for today, how to know when it’s time to quit selling.

Today’s Chapter: Time To Quit Selling

Some deals close
Some not
Some clients are loyal
Some not
Some problems solvable
Some not

Despite tenacity
You can’t win them all.

When the time comes
Quit
Another opportunity awaits.

Today’s Story

Pat and Chris met for a midyear performance review. It had been a busy year and Chris had done some very good work. Part of the process included reviewing the year’s pipeline, not only won deals, but lost opportunities too. Chris was open to taking responsibility for the losses, too responsible thought Pat.

“I just don’t get it.” started Chris. “Look at the ADC deal. I thought for sure they would close and our Max LLC client, I can’t believe they left us after three years. We’ve bent over backwards for them time and time again. I don’t know what to say”.  

Pat nodded  “It’s disappointing!  I’m baffled myself, why we can’t close deals that would clearly benefit their business. But if I’ve learned anything is this business, no deal is for sure. And no client is forever loyal. Instead I’ve learned to expect loss. It’s like they say, when one door closes, look for others that are opening. That’s all we can do. Other opportunities await us. We need to keep facing forward.

Take Action Quote

There is a company called Despair that is famous for making business posters that are sarcastic yet at the same time so true. One of my favorite posters of theirs is titled STUPIDITY.    It features a tennis player who has fallen to his knees, grief stricken due to losing the match with hands on this head and racket and balls astray. Below the photo is the subtitle:

Winners never quit, and quitters never win, but those that never quit and never win are idiots. 

Sometimes we put to much effort into deals that are never going to close. Sometimes I’ve been tenacious to an extreme and keep calling and emailing and expending energy that could be better placed into other opportunities. Consider some of the deals in your pipeline. Is it time to let some of them go? Think what you could do if you stopped working on them and focused forward. Sometimes, that’s the right thing to do.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How to Spin Storytelling Selling #434

How to Spin Storytelling Selling #434


Would you like to hear a story? It’s a tale with heroes and villains and adventures and drama and it’s all tied into capturing the interest of prospects in a way that they lean into your fable. This episode is about storytelling selling and ways that  a good tale can turn prospects into heroes and in time, loyal buyers.

Today’s Chapter: Storytelling Selling

The nature of the world is beyond description
Yet stories are your greatest tools.

With the art of narrative,
the buyer identifies with your characters.
Compelling in action,
they see the struggle in their lives.
Clear in thought,
they embrace the moral of your story.
Obvious in solution,
they are drawn to your products and services.

By shedding light
on what was once nothing,
The Master Seller becomes storyteller,
Creating possibility in the buyers’ mind.

Today’s Story

Chris listened in on Pat’s cold call recordings. Call after call Pat would start telling success stories of happy clients. The stories were compelling, starting with the challenge they faced, the process of rolling out the new solution and the outcome that came as a result.

Story after story was inspirational, authentic and compelling.  

“Are these stories real?” Asked Chris. “They seem too good to be true!”  “They are!” responded Pat. “It’s heartwarming to know that we’ve been able to help so many clients and it’s a joy to share their success. When prospects hear these tales they immediately put themselves in the story. They identify with the heroes challenge since they are probably experiencing it too! Sometimes a story can tell a whole lot more than reading a specification sheet of features. When you find an authentic honest story it will resonate with buyers.”

Take Action Quote

My good friend Michelle Kelly (listen to her here)  believes that “stories are critical in the sales arc. The sales journey is the hero’s journey, we need to cast our customers as the hero”. This is an important detail that the hero in our stories isn’t the seller coming to the rescue, but the buyer who wisely addressed their challenge by choosing your product or service. They are the heroes. They took control and slayed the beast. 

Reflect on your existing clients. Practice sharing stories about how they came to be clients and their buying journey. Be able to tell the story quickly and slowly, matching the pace of your prospect. Give them space to ask questions, many questions prompted from the story. Allow them to identify with your clients, so that they too may become clients some day. 

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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Three Steps to Quickly Build Credibility #433

Three Steps to Quickly Build Credibility #433


Have you ever been in a conversation where people are casually trashing the sales profession and people forget that that’s what you do for a living! Exasperating right? Given the tarnished reputation of sellers by our culture, this creates a special challenge  when working with prospects and break through their skepticism and build trust. How do we do that? How can we show that our products and services look like credible solutions to real life problems? That’s the topic for today.

Today’s Chapter: Three Stages of Credibility

Considered a stranger
The buyer is quick to judge the seller.
From dress, to speech,
from handshake to eye contact
Credibility starts.

Considered an unknown
The buyer measures the company.
From experience, to brochures,
From references , to network
Credibility proceeds.

Considered a possible solution
The buyer vets the product.
From ease of use, to flexibility,
From meeting specs, to cost
Credibility is cemented.

Seller, company and product,
This is the three-fold path to credibility.

Today’s Story

Pat listened in on a few outreach calls. Dial after dial Chris started to explain the benefits of the company’s flagship product but far too often, the prospects quickly became skeptical and ended the call. 

At the end of the morning Pat pulled Chris aside and shared some insights. “This is the thing” Pat started “I appreciate that you’ve learned all about the features and first speak to benefits. But you’re missing two important steps”.  “What’s that?” Chris asked eagerly since any advice that accelerated the call ratio would be much appreciated. 

Well” said Pat, ”You first need to sell you, then the company and then the product”. “Sell me?” Chris asked quizzically ”What do you mean by that?” 

Pat explained, “If people don’t trust you, they won’t trust what you say. Credibility starts with you, personally. Then the credibility of the company comes into play, especially when you sell services like we do. People want to make sure we’re not charlatans looking for a quick transaction. Once they trust you and the company, then the credibility of the products comes next. This is the order to build trust: first  the seller, then the company and lastly the product. This is the path of success.”

Take Action Quote

To be persuasive we must be believable; to be believable we must be credible; credible we must be truthful. That’s a quote from the journalist Edward R. Murrow. Morrow was trusted for his reporting over the 1940s through the 60s including the second world war and the Joseph McCarthy censor hearings. Morrow deeply believed that trust is the start of any relationship. As sellers that ‘s where we start, that is square one.

I’m often surprised how much of a sale hinges on feelings and emotion vs logic and business plans. That stuff comes later, but credibility is how we earn the opportunity to play the game and step up to bat. Trust me, start at trust

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How To Make an Elevator Pitch #432

How To Make an Elevator Pitch #432


In a building with 2-9 floors, an elevator should take between 10 & 20 seconds to clear the entire distance at full speed. In a building with 10-29 floors, it should take between 12 & 20 seconds to clear the entire distance at full speed unless, you live in New York City where the average elevator ride is 118 seconds. This creates a challenge for the seller who is tasked with delivering a pitch to a prospective buyer, held hostage, ever so briefly, in that elevator!.  What can you do to get the prospects to pause and agree to learn more in 118 seconds? That’s our topic for today, how to make an elevator pitch.

Today’s Chapter: Elevator Pitch

Brief in words
Yet long in substance
Tuned for the ear of the listener
The Master Seller makes their pitch.

Both concise and precise
Asking questions that elicit response
in search of a gap
to be filled
a Story that touches the heart

Sharing, asking, listening
All in the wink of a brief ride

Today’s Story

On the tradeshow floor Pat stepped into the aisle and handed attendees cards that caused them to pause and listen. Throughout the day, the pitch was tuned with some words drawing blank stairs and others glints of interest. By early afternoon, the pitch was polished and Pat and Chris used it successfully for the rest of the event to collect qualified leads. 

At the end of the first day Chris asked “How did you know this pitch was going to work? I was surprised how it changed hour by hour” “Well” said Pat “We know our solution, but it’s in understanding the problem where most sellers falter. I just kept asking people, do you have this problem, and kept switching up problems until we found the one that resonates with most. Then we started to tune if it was an urgent problem and if so, we told a quick tale on the benefits of our solution.”

“The pitch is so fast” responded Chris. “It doesn’t even talk about our features”. “Yes” said Pat “that’s the secret sauce, to speak to problems and benefits. If there is no interest, it’s no use sharing details”.

Take Action Quote

Albert Einstein once said “if you can’t explain it simply, you don’t know it well enough”. We all  know this to be true. Reflect back on your own life, where somebody came up to you and started pitching a product or an idea that had nothing to do with you AND they wouldn’t stop talking. It’s painful. 

When somebody graces you with their time, honor their gift and speak quickly getting to the point. Succinctly share your value proposition that says “I help these types of people, with this set of problems, by providing a solution that has this  set of benefits. Is that you?” Bam bebam bebam.

When you can repeat this pitch with no effort, a pitch that flows like water from the mountains, then you are prepared to enter the elevator and make your case.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How To Sell When Nobody Knows You #431

How To Sell When Nobody Knows You #431


What do you do when your business is the best kept secret in town? How do you get people to know about you? How do you create awareness and most importantly, how can you get buyers to trust in you, your company and it’s products?
How to sell when nobody knows your brand?  In this episode we discuss lessons we can learn from the Grand Canyon and how building a brand is not a quick fix.

Today’s Chapter: Making the Unknown Known

At first a secret
a new product’s value is questioned
The market unaware
Remains wary and skeptical.

Like rushing water
Wearing away granite
Persistent campaigns bring awareness
Messaging that speaks to the buyer

That this can help
This can make a difference.

Knowing the audience
The Master Seller makes the unknown known

Today’s Story

The company was launching a new product to a new market. Nobody had heard of them and the offering had no credibility. While working on a cold calling campaign, Chris  was unsure how to get the attention of buyers saying “I keep calling but no one is answering. The few people I’ve talked to have never heard of us and don’t trust we know what we’re doing”. 

Pat nodded and said  “I guess that’s .  understandable” said Pat. “Trust has to be earned and that only comes after the passage of time”. “Exactly” said Chris nodding. ”So what can we do since we’re the new kid on the block?”  

Pat responded “Slow but steady wins the race.  We need to follow up our outreach multiple times: first an email, then a call, then a voicemail then a social media message and then rinse and repeat and each time sharing a little bit more about us, This will take awhile but remember, water is soft but given enough time it carved the Grand Canyon.” 

Take Action Quote

Trust is the foundation of all sales. It’s what Stephen Covey calls the glue of life and the most essential ingredient in effective communication. In my experience trust takes time to build and it takes persistence and tenacity and believing in the process. 

It’s a case of what the Taoist call Wu-Wei or Non action-action or non-doing doing  If you just keep at it, never expecting that it will be this call or this email that arouses interest. Nope you just keep at it. And it, will happen.  When? Where? How? Nobody knows. But it will happen, in time.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How to Beat The Competition #430

How to Beat The Competition #430

Does it chill you when you talk to a prospect and they mention they have your competitor? Does it seem like the competition is better than you? They’re  faster, cheaper, has higher quality and there is nothing you can do to overcome them? Or maybe you can’t wrap your head around why your prospects even consider the competition. You know their products are crap and you’ve got superior solutions and each time you hang up the phone you mumble, what fools!  If this rings familiar, the Tao has advice you just might find valuable and give you, a competitive advantage.

Today’s Chapter:  Awake to Competition

Awake to the marketplace
Never underestimate the competition
Respecting their strengths
Yet keen to their weaknesses
Discovering opportunities
Ever watchful of impending threats.

Underestimating your competition
means thinking that they are evil
You destroy the three greatest things
of Patience, Simplicity, Collaboration

Today’s Story

In the hallway Chris pulled Pat aside and said “Pat!  I keep losing deals to the competition. There are two players that keep beating me out and I don’t know how to overcome them. What should I do?” 

Pat nodded in agreement and responded. “We have tough competitors. They have been in the market longer than us and are more well known. But we have the new innovation and that’s going to be the differentiator for some clients. 

Do this: each time you talk to a prospect that has the competition, find out why they like them, why they stay, and discern what we’re missing. This is gold for our product team. Also ask about what the competition is missing. This knowledge will help guide your qualifying.  

Lastly, always remember your greatest competitor is inertia. We lose more deals to a prospect making no decision vs all the competition combined. When we patiently collaborate with our prospects, they seem most interested in becoming loyal clients”.

Take Action Quote

Dale Carnegie, the author of “How to Win Friends and Influence People” once wrote,

“The world is so full of people who are grabbing and self-seeking. So the rare individual who unselfishly tries to serve others has an enormous advantage. He has little competition.” 

Worthy competition makes us better competitors. Competition pushes innovation and makes the world a better place. When you see your competitors with a healthy point of view, it allows us to focus first and foremost on our prospects and clients. It’s in serving them vs beating the competition where we find success.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How To Overcome Your Fear of Cold Calling #429

How To Overcome Your Fear of Cold Calling #429

If you’re new to sales or if you’ve been in sales for awhile, you know the anxiety that comes with cold calling. Deep in the pit of your stomach you shudder at the idea of calling someone out of the blue. You look for marketing techniques that will motivate strangers to call you, but in the end, those things don’t work, do they. Sometimes the only way to get to the decision maker is to dial them up. Think how much easier it would be if you looked forward to outreach. Let’s investigate this idea of overcoming your fear of cold calling and doing what we can to overcome that fear.

Today’s Chapter: Fear of Cold Calling

Friend or stranger, all are just people,
Two sides of the same coin

Yet curiously, greeting a stranger,
Qualifying their needs
Asking for an opportunity
This Is the seller’s greatest fear.

Avoiding fear is no solution
What will be will be

Today’s Story

Pat was excited to staff a new SDR and taught Chris everything there was about cold calling. Yet from the start it was clear that Chris had a bad case of call reluctance. Chris did all kinds of things to avoid making the calls. 

Pat noticed and said “I get where you’re coming from. When we were kids we were told to not talk to strangers right? But we’re not kids anymore. Think about all your friends. Once upon a time they were strangers.” 

“That’s true” said Chris, “I never thought about it from that point of view”

Pat went on “The most important thing to remember when cold calling is to keep polishing your opening line, don’t try to close them but get them to commit to a meeting later on. We have real solutions that can make the world a better place. It never hurts to ask if they are looking for help. I bet we can”

Take Action Quote

The very first sales book I bought was Stephen Schiffman’s “Cold Calling Techniques that Really Work”  Schiffman said “As a salesman making cold calls, you face a powerful foe: the status quo. This is your true enemy – the attitude of most customers that they are perfectly happy with what they already have.”  

I bet you have a great solution to a genuine problem or desire your ideal client needs. Why not share it? What’s the worst that can happen to you? They hang up? In the big scheme of life, is that so bad. If you keep cold calling in context, there is more good than bad, but only if you keep at it. 

In the film True Grit, John Wayne says “Courage is being scared to death, but saddling up anyway.”  Each morning saddle up, smile and dial.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

Image result for linkedinImage result for emailImage result for telephone icon

Listening Options

You can find us on: